For BigHand Professional customers (on Terminal Server or Citrix environments) the latest version of the driver packs can be downloaded from the links above. Once the module has been installed, the Footpedal or Recording device will be visible for selection in the BigHand classic voice client or BigHand Hub as required. Citrix Session Recording Storage Manager Description: Exception caught while establishing database connection. This error appears in the applications event log in the Event Viewer of the computer hosting the Session Recording Server. Unable to connect to the Session Recording Server. Ensure that the Session Recording Server is running. Video capture issues sometimes occur when using a Logitech 310 or Logitech 9000 camera and the Citrix Ready workspace hub. The Preview option might not work, call initialization might be slow, calls placed on hold might not resume, or the camera fails during a call. Workaround: If the preview tries to display but fails, select Start my video. Perform this test by opening the command prompt and pinging the Citrix Gateway FQDN. The FQDN should resolve to the IP address of your Citrix Gateway. If it does not, then verify your DNS settings or the Hosts file on the local machine. Go to the Root Cause table for the NetScaler Gateway. A list containing the majority of Citrix support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the main Citrix products and their related dependencies.
Continuing to identify the issue, filter Windows application event log Event Source MSMQ and Event ID: 2183, and review frequency of the issue. Event ID: 2183 is documented as 'Event ID 2183 — Message Queuing System Resources' and includes information for increasing message quota for Message Queuing.
Increase Message Queuing from Computer Management. After selecting Message Queuing, the Message Queuing Properties dialog box displays. Select General tab, and modify the Storage limits. The default value for Limited message storage (KB) is set to 1GB. Increase the value of Limit message Storage (KB) to a higher value.
After modifying the value, monitor the application event log, and verify that the events 2183 are no longer logged.
Problem Cause
Smart Auditor depend on MSMQ and may require the MSMQ message storage to be increased in environments where many sessions are recorded.
Recording Issue In Smartauditorall About Citrix Workspace
Additional Resources
Event ID 2183 — Message Queuing System Resources
https://technet.microsoft.com/en-us/library/cc773664(v=ws.10).aspx
Recording Issue In Smartauditorall About Citrix Employee
How to set up computer quotas and queue quotas in Microsoft Message Queuing
https://support.microsoft.com/en-us/kb/899612